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Hospitality Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Carrying out specific operations for the arrival and departure of guests

Date:  Customized

 

From the sales department to the frontline employee, you can win or lose a customer. Learn how to enhance your guest life cycle by making sure every touchpoint between your business and the guest will be expertly coordinated so that the experience feels seamless and personally relevant at all times. 


Get started today.

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Who is the course for?
Employees working in the front office

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Benefits & Tools

  • Interaction with a trainer having international experience in the service sector with more than 7 years experience in front office
  • Using a real PMS system 

Acquired Knowledge & Skills

  • outline the different types of reservations and describe reservation inquiries
  • describe the process of taking room reservations
  • understand how to introduce guest profiles into PMS
  • identify tools of tracking and controlling reservation availability
  • perform in creating company profiles and room reservations
  • describe the registration process including the functions
  • learn additional functions like early arrival and late departure
  • know how to complete a Check-In and undo a Check-In
  • identify Check-Out and settlement process
  • learn how to reinstate the guest in case of reservation errors (ex., incorrect billing)
  • understand the difference between upsell and cross sell
  • apply upselling techniques to increase revenue

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Trainers

 


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses

 

     Discover more     

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