Hospitality Focused Programme
Customised Training
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The Most In-Demand Subjects from the World's Leading Experts
Communication
Date: Customized
“Communication works for those who work at it.” To effectively communicate, we must all realize that talking and listening are two sides of the same coin, in personal relationships as well as B2B and B2C exchanges. Strengthen your communication muscle by learning methods such as ESPERE, NLP, Transactional Analysis.
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Who is the course for?
Customised, from Entry-level to Senior Management
Benefits & Tools
- Interaction with a trainer having international experience in the field of services
- Learning effective communication techniques
- Working on self-awareness
- Learning the skills help you in the professional and personal interactions
Acquired Knowledge & Skills
- Identify essential elements for efficient communication
- Interpret the communication styles
- Identify factors influencing communication
- Overcome communication barriers
- Be able to give feedback
- Apply active listening
- Assertive communication
- Successfully apply communication skills
- Apply communication elements through methods such as ESPERE, NLP, Transactional Analysis
Trainers
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