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Hospitality Focused Programme

Customised Training

 

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The Most In-Demand Subjects from the World's Leading Experts

Conflict Management

Date: Customized

 

Differences are inevitable in an organisation having members with different experiences, attitudes and expectations. However, some conflicts can support organizational goals. Indeed, too little conflict may lead to apathy, lack of creativity, indecision and missed-out deadlines. Clashes of ideas about tasks also help in choosing better tasks and projects. These are ‗functional conflicts‘. The most difficult conflicts are those arising out of value differences. The key issue is to understand the real cause of the differences. 


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Who is the course for?
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Benefits & Tools

  • This module analyses the root causes of conflict and systems to manage effective communication in organisations. Every resolution of a conflict can also feed a new conflict in a group. It is, therefore, useful to see conflicts as a series of expressions of existing differences within a group, having some links to each other. How organisations deal with conflicts largely affects the efficiency level of its functioning on the entire value chain. 

Acquired Knowledge & Skills

  • Distinguish between conflict and conflict management 
  • Describe how people respond to conflict 
  • Explain the benefits of engaging in conflict 
  • Describe the processes of conflict resolution 
  • Apply conflict resolution tactics with internal and external customers 
  • Demonstrate different modes of dealing with conflict 
  • Practise negotiation skills to handling conflict resolution 
  • Practise coaching in conflict situations
  • Defend conflict as a driver for growth 
  • Explain the link between culture and conflict resolution

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Trainers

 


  Roxana Manolescu  
  Programme advisor  

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  phone  +40 752 220 202

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