Hospitality Focused Programme
Customised Training
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Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
How to be an outstanding caterer in the food and beverage sector
Date: Customized
To be qualified to provide F&B service, participants will, after the training, build a strong base of necessary awareness and knowledge about the products they sell, strong communication skills and the basics of guest psychology.
This course focuses on formal principles of service, basics of wine knowledge, introduction to spirits, knowledge and service standards of coffee, tea and beer, characteristics of kitchens in today's restaurant industry and service protocols, communication skills, upselling, and cross-selling methodology
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Who is the course for?
The training is created for service personnel of the food and beverage sector in hotels and restaurants.
Benefits & Tools
- Recognizing one's own limitations and points of improvement in terms of verbal and non-verbal communication.
- Demonstrated ability to work in F&B operations independently and in a team.
- Providing excellent service through exceptional knowledge of products (food and beverages) and service sequences.
- Stay focused on hospitality as the main industry for providing positive human emotions.
Acquired Knowledge & Skills
- Knowledge of steps and main standards and procedures for breakfast, lunch, and dinner service.
- Understand the process of making and producing beer, wine, and other alcoholic beverages.
- Identifying the characteristics of different types of coffee and tea and their origin.
- Knowledge of coffee and tea production from harvesting to packaging and serving steps.
- Identifying different principles of verbal and non-verbal communication and active listening skills.
- Development of sales and cross-selling methodology.
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