By continuing to browse this site and the other resources of the domain and sub-domains of, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Back to

no description of image found.



Hospitality Focused Programme

Customised Training


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Strategic Thinking In Customer Experience

Date: Customized


Most organizations today recognize the importance of improving customer service to differentiate from the competitors. However, this is an out-dated thinking and no longer appropriate! Customer service is only a touchpoint of a whole experience. What people are looking for today are experiences that will make a difference in their ordinary life, generate positive emotions which can then be shared with their friends and families. Those who share their experience wish to see your organization do more business and to succeed. Consequently, customer experience is one of the primary generators of the most powerful marketing tool: positive word of mouth. In order to achieve this, organizations must start thinking strategically about how to incorporate customer experience (and beyond) in their structure. However, where do we begin? The very first step of a successful customer experience is listening to their preferences and thinking strategically on how to translate these elements into the organizational structure. 

Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Enrol now

no description of image found.

Who is the course for?
This course has been designed for senior functional managers, general managers and executives with decision making powers and entrepreneurs.

no description of image found.

Benefits & Tools

  • After this 2-day module, participants will discover the importance of bringing customer experience to the strategic level and/or vice versa. It will also prepare the participants with the right knowledge, competencies and mindset to think strategically when designing experience for customer alignment and competitive differentiation.

Acquired Knowledge & Skills

  • Explain how strategic thinking and design influence the customer service experience
  • Translate strategies into organization's operational activities which influence service experience
  • Defend the importance of thinking strategically and bringing your organisation closer to your customers/guests
  • Explore effective practices for bringing the voice of the customer/guests into the organisation for strategic design
  • Develop and implement a rational customer experience in line with organization's strategy
  • Integrate strategic thinking and brand service values into daily actions for customer experience enhancement

no description of image found.



  Roxana Manolescu  
  Programme advisor  

Contact us

  phone  +40 752 220 202

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses


     Discover more     

winsedswiss romania logo


phone +41 79 254 60 83


winsedswiss facebook winsedswiss youtube

no description of image found.


phone +40 752 220 155


winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.


phone +381 62 803 12 25


winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia


no description of image found.


phone +357 22 060 770



Subscribe to our newsletter


copyright Copyright 2022 

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA