Hospitality Focused Programme
Customised Training
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Date: Customized
Most organizations today recognize the importance of improving customer service to differentiate from the competitors. However, this is an out-dated thinking and no longer appropriate! Customer service is only a touchpoint of a whole experience. What people are looking for today are experiences that will make a difference in their ordinary life, generate positive emotions which can then be shared with their friends and families. Those who share their experience wish to see your organization do more business and to succeed. Consequently, customer experience is one of the primary generators of the most powerful marketing tool: positive word of mouth. In order to achieve this, organizations must start thinking strategically about how to incorporate customer experience (and beyond) in their structure. However, where do we begin? The very first step of a successful customer experience is listening to their preferences and thinking strategically on how to translate these elements into the organizational structure.
Don't miss this UNIQUE opportunity and enrol for the course today !
Duration |
Field |
Format |
Institution |
Language |
Price |
Duration | Field |
Format | Institution |
Language | Price |
Who is the course for?
This course has been designed for senior functional managers, general managers and executives with decision making powers and entrepreneurs.
Trainers
Roxana Manolescu Programme advisor |
Contact us |
mail roxana.manolescu@winsed.swiss |
mail cyprus@winsed.swiss
phone +357 22 060 770
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