This training aims to focus on how to make it a positive experience from the moment your guest enters your venue to the minute they leave, how to personalize their experience, providing consistent service and how to appropriately manage issues that may arise. Good customer service means continued success, increased profitability, increased market share, higher job satisfaction, highly motivated employees, improved company morale & better team work. This course is designed to dive into the importance of customer satisfaction and its impact to business and provides learners with skills needed to serve customers in the best way possible.