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Hospitality Focused Programme

Open For Enrolment Course


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

The Guest experience Course

Date: 2-3 March, 2023


The guest experience makes or breaks your reputation which is why organizations must be well-prepared to understand, recognize and anticipate guest needs. 


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Who is the course for?

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Benefits & Tools

This training aims to focus on how to make it a positive experience from the moment your guest enters your venue to the minute they leave, how to personalize their experience, providing consistent service and how to appropriately manage issues that may arise. Good customer service means continued success, increased profitability, increased market share, higher job satisfaction, highly motivated employees, improved company morale & better team work. This course is designed to dive into the importance of customer satisfaction and its impact to business and provides learners with skills needed to serve customers in the best way possible. 

Acquired Knowledge & Skills

  • Build strong customer relationships
  • The meaning of being hospitable
  • How to make a positive first impression
  • How your role will impact the guest experience
  • Develop the skills needed to improve customer expectations
  • Understanding customer expectations
  • Improving processes by initiating actions based on the feedback received from data gathering
  • Learning to handle difficult situations and turning a negative experience into a positive one
  • Keep track of complaints and remove the causes of complaints
  • Enhance your brand’s/ organization’s reputation
  • Attract new customers
  • Increase sales and profitability: upsell & cross sell
  • The difference between service and hospitality
  • How service and hospitality affect the guest experience
  • The importance of first and last impressions
  • Know the importance of understanding, recognizing and anticipating guest needs

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Course instructor


Image for the article named Georgeta Grecu

Georgeta Grecu

Senior Consultant, ohma Trainer

Georgeta joined the team at Winsedswiss after a 25-plus career in hospitality.

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  Roxana Manolescu  
  Programme advisor  

Contact us

  phone  +40 752 220 202

Interested in this course for your business or team?

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Meet the Masters of Change.


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