By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)
By the end of this course, you will develop the necessary skills to integrate design thinking in your daily business activities and use it to create excellent CX.
Get started today.
Don't miss this UNIQUE opportunity and enrol for the course today !
auto save disabled
Course
Course
To complete this document please confirm that you have read and accepted our Privacy Policy.
Who is the course for? Customized, from Middle to Senior Management
Benefits & Tools
During this course, you will have the opportunity to develop the CX performer’s mindset necessary to gain and keep the competitive advantage that will lead to excellence, not only in CX.
One of the first transformational forces you will learn about is design: it helps people and organisations imagine, create, develop and implement products or services and particularly experiences that the customers will appreciate and value.
Design and creative thinking skills are already an essential part of any business toolkit and are integrated more and more in all the specific processes.
You will also understand how innovation can be triggered and you will learn a new way of approaching different processes in your organisation, including identifying customers’ needs and transforming them into specifications of the services or products you offer.
Acquired Knowledge & Skills
Design thinking and creative thinking and their application in CX
Developing innovation in organisations: what is innovation and how it happens
Processes that lead to innovation and create excellent CX
The human-centred design
Customer needs and expectations translated into prototypes; prototypes translated into products. Design sprints.
The technology-centred design and digitisation
The mindset of the innovator and its application in CX