By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Back to winsed.swiss

no description of image found.

 

 

Service Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Measuring CX with CPIs (Customer Performance Indicators)

Date: Customized

 

By the end of this course, you will learn about and understand how the most important CPIs work and can be used, you will have access to real life study cases to better grasp the CPIs applicability and you will be able to identify the most suitable CPIs to work with in your own organisation, connecting them to your organisation’s KPIs to drive to improved business performance and growth.


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Enrol now


no description of image found.

Who is the course for?
Customised, from Middle to Senior Management

no description of image found.

Benefits & Tools

  • If KPIs measure how your customers perform for your company, CPIs measure how your organisation performs for your customers.
  •  A customer-centric organisation needs to focus and adopt measuring and optimising CPIs whether they focus on a B2C or B2B model. Since customers are influencing the growth of a business, CPIs often represent the most accurate predictor of growth.
  • This course will help you gain knowledge and understanding on how to use and integrate in your business CPIs (Customer Performance Indicators) with a focus on NPS. The question to be asked and to which each organisation should seek the answer is: On a scale of 0 to 10, how likely are you to recommend our organisation?
  • This is the standard NPS question about how likely people were to recommend each brand. But NPS and CPIs are more than this – they are measurements of satisfaction scores across the customer value chain that can be done by mapping out the customer value chain and all the touching points and measuring satisfaction rates after each important step during this journey.

Acquired Knowledge & Skills

  • What CPIs are and how they can help improve the CX created by an organization
  • The CX metrics
  • Tools and techniques to measure customer satisfaction
  • NPS and Behavioural Analysis 
  • Customer Satisfaction Score (CSAT)
  •  Improving business performance with CPIs & KPIs: focus attention on outcomes important to your customers (CPIs) to better perform on outcomes important to your business (KPIs)

no description of image found.

Trainers

 


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses

 

     Discover more     

winsedswiss romania logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 155

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2022 

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA