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Steps of Action Plan as strategic planning
Date: Customized
7-step process to assist you with the choices and actions required to meet strategic goals. Given the magnitude of recent disruptions, across a wide range of organizational challenges, the strategic planning process must be more streamlined and agile than before.
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Who is the course for?
Customized, from Middle to Senior Management
Benefits & Tools
- Service excellence goals set the stage for your long-term strategy, helping you maintain an excellent relationship with your existing customers, and foster meaningful relationships with new ones.
- Action plan “what, when, where, how and why”. How to create an action plan, step by step, by asking these 5 questions?
- Setting SMART Goals: specific, measurable, attainable, relevant, timely.
Acquired Knowledge & Skills
- Define the Problem(s)
- Collect and Analyse the Data
- Clarify and Prioritize the Problem(s)
- Write a Goal Statement for Each Solution
- Implement Solutions: The Action Plan
- Monitor and Evaluate
- Restart with a New Problem, or Refine the Old Problem
Trainers
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