By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

 

 

 

 

Service Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

The Service System Vision

Date: Customized

Foundation of Customer Experience – An open vision of the service system. By the end of this training, you will have a better grasp of CX fundamentals, CX processes, the key concepts of Customer Experience while gaining knowledge on how to commence a CX improvement journey within your business.


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

 

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.

Enrol now


no description of image found.

Who is the course for?
Middle to Senior Management

no description of image found.

Benefits & Tools

  • Service industries have assumed a leadership role, becoming an example for increasing productivity, applying similar practices, and offering lessons to managers in any business sector.
  • The open vision of the service system includes getting to know all the steps taken to 1) identify the target market segments and customer’s needs, 2) develop a service concept to fit these needs as well as to set a strategy to support the service concept during the operating phase and 3) create a service delivery concept to integrate in the operating phase
  • In-depth understanding of the way the service sector works and of the characteristics of this system will help you develop and implement excellent CX, service industries being the trendsetter in this field.
  • This course will give you access to techniques, tools, and methodologies applied in the service sector that are easily adaptable and should be used in all other sectors that target performance in CX.

Acquired Knowledge & Skills

  • The nature of the services sector and the characteristics of service projects that are applicable in CX
  • The strategic service vision – a customer-centric approach
  • Stages of service development – a step by step approach to redesigning CX in any other sector
  • The service business model
  • Service process design having in mind the customers and their interactions with the service
  • Strategic location consideration, facility Design as part of an excellent customer journey
  • Service Blueprint & Service mapping & flowcharts                                                         
  • Managing capacity and demand                         
  • Managing queues & inventory & waiting line analogy

no description of image found.

Trainers


  Cristina Neacșu  
  Programme advisor  

Contact us

  mail   [email protected]   
  phone   +40 756 105 032

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses

 

     Discover more     

winsed.swiss logo

mail [email protected]

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail [email protected]

phone +40 752 220 202

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail [email protected]

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail [email protected]

phone +357 22 060 770

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2024   - Privacy Policy

Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA