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ServiceFocused Programme

 

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Choose from Top Service Focused Courses across in-demand subject areas


Develop in-depth knowledge in the service industries on a personal level or empower your business with the help of our world-renowned trainers and global networking opportunities.


Service Focused Programmes

Check out winsedswiss’ training courses for business or explore the upcoming short courses for individuals

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Customer Experience. The Art of Service Excellence.

Have you ever wondered how much your company's sales would increase if your employees provided a luxury hospitality service to customers? The answer may be subjective and may depend on additional factors, but offering a 5-star experience is possible. Although a customer service-oriented culture comes with challenges, it has many rewards for you and your clients. This course will provide topics that will support your employees to know each other better, and create and manage excellent client experiences.

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Previous Service Courses

What lies behind informs what lies before us! 

Check out our programme archive! 


May, 2023

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CX Metrics with integration of ROX (Return on experience)

May, 2023

How do you measure the performance of great CX? 

During this course you will learn and understand how the most important Customer Performance Indicators (CPIs) work and can be used. 

 

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March, 2023

Image for the article named Customer experience. Strategies and trends.

Customer experience. Strategies and trends.

March , 2023

CX is the dialogue that happens between your client, your employee, and your brand. How do you build, grow, and maintain a CX strategy?  

 

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February, 2023

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Customer Journey Mapping

February, 2023

How are you willing to accompany your client towards great customer experience?

Customer journey mapping is a visual representation of the customer’s experience with the company, starting from the moment he learns about its existence for the first time (an outdoor poster or a pop-up ad that can be displayed on a site he visits), followed by the request for information, purchase of the services/products, and ending with the after-sales moments. 

 

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Interested in our short courses for your business and team?

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Customised Training

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  Cristina Neacșu  
  Programme advisor  

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Interested to explore more?

Check our Hospitality Focused Programmes

 

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