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Choose from Top Service Focused Courses across in-demand subject areas


Develop in-depth knowledge in the service industries on a personal level or empower your business with the help of our world-renowned trainers and global networking opportunities.


Service Focused Programmes

Check out winsedswiss’ training courses for business or explore the upcoming short courses for individuals

Open For Enrolment Courses


Choose your topics of interest:
All topics Customer experience Banking Finance Management Innovation design thinking ROI CX metrics Leadership teams Customer Loyalty User Experience Service Quality Model Behavioral economics Omnichannel KPI

May, 2022

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Customer experience (CX) in Banking and Finance

In a rapidly transforming market, traditional banks currently have a hard time finding the right mix between core business and innovation. The training module provides guidance on how to design, develop, and implement excellent services as a strategic asset. 

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June, 2022

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Leading Customer Focused Teams

When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”. 

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September, 2022

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User Experience (UX) I Omnichannel

Creating and managing excellent user experience (UX). By the end of this course, there will be clarity on the most important steps of defining a coherent customer experience in all the customer touch points (physical and digital world), and will be able, through methodologies and real-life case studies to link the strategical orientation of the concept with its operational challenges. 

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November, 2022

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Service Quality Model applied to CX

The Servqual model applied to CX course is about learning how to apply the Service quality model in your own organisation to measure tangibility, reliability, responsiveness, assurance, and empathy, in order to deliver excellent service quality, including excellent CX. 

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Trainers


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

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