ServiceFocused Programme
Open For Enrolment Short-Courses for Individuals
Customised Short-Courses for Organisations
Develop in-depth knowledge in the service industries on a personal level or empower your business with the help of our world-renowned trainers and global networking opportunities.
Check out winsedswiss’ training courses for business or explore the upcoming short courses for individuals
Open For Enrolment Courses
User Experience (UX) I Omnichannel
Creating and managing excellent user experience (UX). By the end of this course, there will be clarity on the most important steps of defining a coherent customer experience in all the customer touch points (physical and digital world), and will be able, through methodologies and real-life case studies to link the strategical orientation of the concept with its operational challenges.
Customer experience (CX) in Banking and Finance
In a rapidly transforming market, traditional banks currently have a hard time finding the right mix between core business and innovation. The training module provides guidance on how to design, develop, and implement excellent services as a strategic asset.
Service Quality Model applied to CX
The Servqual model applied to CX course is about learning how to apply the Service quality model in your own organisation to measure tangibility, reliability, responsiveness, assurance, and empathy, in order to deliver excellent service quality, including excellent CX.
Don't miss this UNIQUE opportunity and enrol for a course today !
What lies behind informs what lies before us!
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Leading Customer Focused Teams
When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”.
Roxana Manolescu Programme advisor |
Contact us |
mail roxana.manolescu@winsed.swiss |
mail cyprus@winsed.swiss
phone +357 22 060 770
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