By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Back to winsed.swiss

no description of image found.

 

 

Service Focused Programme

Open For Enrolment Course

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Customer experience (CX) in Banking and Finance

Date: 23-24 May

 

In a rapidly transforming market, traditional banks currently have a hard time finding the right mix between core business and innovation. The training module provides guidance on how to design, develop, and implement excellent services as a strategic asset. 


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Enrol now


no description of image found.

Who is the course for?
This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction

no description of image found.

Benefits & Tools

  • The subjects of the programme and the projects resides at the intersection of notions and theories from strategy, marketing, innovation, entrepreneurship and operations. It draws upon cutting-edge examples from a broad array of the global service sector, including deluxe hospitality, professional services, banking and insurance, restaurants, retail, distribution and tourism. CX approach to help banks define, augment and optimize the services that are most useful to their customers. 

Acquired Knowledge & Skills

  • How to create a broad foundation of customer-relevant functionalities and a compelling user  experience
  • How to apply service models that enable clients, employees, and investors to attend to their objectives 
  • How to develop a "state of the art" understanding of service management
  • How to manage the service encounter to achieve internal and external customer satisfaction 
  • How to create an optimal strategy to reinforce the company’s market positioning, identify potential, and build on strengths 
  • How to adapt to evolving customer needs and changing competitive landscapes 
  • How to build a culture of service excellence 
  • How to facilitate creativity and innovation in the service organizations.  

no description of image found.

Course instructor

 


Image for the article named Prof. Ray F. Iunius, PhD

Prof. Ray F. Iunius, PhD

Chief Executive Officer

  Read more 

  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.

 

     Discover more     

winsedswiss romania logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 155

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2022 

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA