Service Focused Programme
Open For Enrolment Course
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Customer experience. Strategies and trends.
Date: March
CX is the dialogue that happens between your client, your employee, and your brand. How do you build, grow, and maintain a CX strategy?
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Who is the course for?
Customized
Benefits & Tools
During this course, we will go through the steps of creating a practical customer experience strategy by developing and refining CX tools: conducting research, creating customer personas, touch points mapping, crafting a CX solution.
Acquired Knowledge & Skills
- A guide to creating CX strategy with the integration of CX trends
- The mission of a customer-centric organisation
- Build your own CX toolkit
- Predictions on what will differentiate leading CX companies
- Trends on employee experience and customer experience
- Measuring CX maturity
- What are the capabilities companies are prioritizing for a superior customer experience
- CX strategies to make the employee and customer digital experience get more personal
- The brand’s CX storytelling
- Case studies of companies that have grown their workforce and reduced attrition through CX strategies
Trainer:
To be revealed soon
Hospitality expert
To be revealed soon
Interested in this course for your business or team?
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