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Service Focused Programme

Open For Enrolment Course

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Customer experience. Strategies and trends.

Date: March

 

CX is the dialogue that happens between your client, your employee, and your brand. How do you build, grow, and maintain a CX strategy?  

 


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Who is the course for?
Customized

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Benefits & Tools

During this course, we will go through the steps of creating a practical customer experience strategy by developing and refining CX tools: conducting research, creating customer personas, touch points mapping, crafting a CX solution. 

Acquired Knowledge & Skills

  • A guide to creating CX strategy with the integration of CX trends
  • The mission of a customer-centric organisation 
  • Build your own CX toolkit 
  • Predictions on what will differentiate leading CX companies 
  • Trends on employee experience and customer experience  
  • Measuring CX maturity 
  • What are the capabilities companies are prioritizing for a superior customer experience 
  • CX strategies to make the employee and customer digital experience get more personal 
  • The brand’s CX storytelling 
  • Case studies of companies that have grown their workforce and reduced attrition through CX strategies 

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Course instructor

 


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.

 

     Discover more     

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