By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Back to winsed.swiss

no description of image found.

 

 

Service Focused Programme

Open For Enrolment Course

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

User Experience (UX) I Omnichannel

Date: September 2022

 

Creating and managing excellent user experience (UX). By the end of this course, there will be clarity on the most important steps of defining a coherent customer experience in all the customer touch points (physical and digital world), and will be able, through methodologies and real-life case studies to link the strategical orientation of the concept with its operational challenges. 


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Enrol now


no description of image found.

Who is the course for?
This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction

no description of image found.

Benefits & Tools

  • The virtual space has taken over up to 80% of businesses existence and not only, as technology becomes more and more blended in our everyday lives. The initial “usability engineering”, with applications mostly in industries to increase production efficiency and output, ended up having a much richer scope of user experience. This includes users’ motivation, feelings, and values in their interactions with the service or product offered, that are as important as efficiency and effectiveness are. 
  • UX means everything that has to do with a users’ interaction and experience with a service or a product. The perception of a (potential) customer of ease of use, efficiency or utility represents some of the elements included in the UX. An improved UX will become extremely important to most organisations when developing new products or services because a negative user experience directly impacts the use of the service or product and, therefore, the profitability. 
  • This course will focus on the user experience as part of the larger, customer experience, helping you create, implement and monitor customer experiences in the (post)-pandemic era. It will also give you insight on how to use technology and data to design consistent online experiences that will increase customers’ retention.  

Acquired Knowledge & Skills

  • Designing UX in a world that has changed dramatically since the Pandemics 
  • The human challenge: how to build a customer-centric organisation able to deliver outstanding experiences 
  • The technology challenge: how to design consistent online experiences for your customers 
  • Challenges in building an omnichannel approach and deliver online brand experiences 
  • The data Challenge: how to consolidate the customer data to provide a single view of the customer 
  • Review of Customer experience - Key performance indicators (KPI) that can help you leading your implementation strategy 
  • Data sources and measurement 
  • Define the right and suitable customer experience performance dashboard (offline and online) 

no description of image found.

Course instructor

 


Image for the article named Dr. Samad Laaroussi

Dr. Samad Laaroussi

Digital Marketing Director

  Read more 

  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.

 

     Discover more     

winsedswiss romania logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 155

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2022 

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA