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Home Postgraduate Diploma in Performance and Customer Experience (pCX)

Earn International Recognition.

Become a Leader. Grow Your Business. 

 

pCX Experts

Learn and get inspired by some of the most prestigious international and national specialists in customer experience management. 

 

diploma details apply now download brochure    

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Ray F. Iunius 

Chief Executive Officer, Winsedswiss Education Group




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Jean-Claude Biver

Rejuvenator of Blancpain and Omega brands, ex-President of LVMH's watchmaking division, shareholder of Hublot 

 


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Elie Vannier

Professional Board Director on several boards in France, Switzerland, Italy, Greece, Belgium, UK, US and over a dozen other countries, from Russia to the Philippines

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Alexia Muteke-Ceppi 

Senior Consultant, EHL Advisory Services


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Pierre Verbeke   

Director Hospitality Advisory Services, EHL Advisory Services 


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Olivier Verschelde 

Senior Consultant, EHL Advisory Services 



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Cynthia Cohen-Peres

Founder, Bureau d'Image 


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Michel Wozniak

Strategic Thinking Expert, Trainer


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Samad Laaroussi

Digital Marketing Director, Michel Reybier Hospitality Group 

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Horațiu Tudori  

Hospitality expert 

 


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Radu Manolescu  

Co-founder and Managing Partner, K.M.Trust 


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Cătălina Bănuleasa

Consultant, Co-founder and Strategist, Design Thinking Society 


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Costin Dămășaru 

Founder and Managing Director, Neuro Performance Enhancement Research Center

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Radu Szekely

State Secretary at the Romanian Minister of Education, Co-founder ERI Finnish School Sibiu 


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Radu Gorduza

Medical Doctor, Healthcare Business Developer & Change Leader 


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Marko Vukomanović Geri

Co-owner, Kafeterija & Organiser of "Heineken Lovefest" 


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Ivana Vukadinovic

Protocol Chief for the Minister of Construction, Transport and Infrastructure in Serbia 


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Marko Savic

Service implementation manager, EMEA 



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Anca Anton Damour

Executive Board Member at Carrefour 


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Mugur Tolici

HR Director, Banca Națională a României (BNR) 


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Daniel Farmache

CEO, Electrogrup Infrastructure S.A. (E-INFRA) 
 

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Milan Sudar

Hotel Manager, Bulgari Hotel London


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Jan Luescher

Chief Executive Officer, A Small World Group 


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Mo Islam

Vice-President, Deutsche Bank  


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Stevan Rajta

Sommelier, Wine connoisseur, Lecturer, Consultant


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Dan Ștefan

Entrepreneur, Co-founder, Autonom Group of Companies 


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Diana Stafie

Co-founder, Strategist and Partner, future Station


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Christine Schillings

Chief Executive Officer, winsedswiss România



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Ladislau Kristof 

Luxury Advisor, Wine Consultant, VET by EHL Food and Beverage trainer


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Zoltan Szabo

International Sommelier, Wine Consultant, VET by EHL Food and Beverage trainer


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Summary

Registration opening: June the 4th, 2021
Starting date: July the 23rd, 2021

 

 

Duration:
15 modules
200 + training hours
9 months
for 2 up to 4 days per month

Delivery Mode:
face-to-face courses - our calendar is built to accommodate the requirements of your day to day job

Participants' profile:
middle and top managers from service industries, who aim to increase their external AND internal client's satisfaction

How You Will Learn

 

no description of image found. Our innovative learning journey will be running entirely offline, with classes spanning 15 modules and a whopping 200+ hours.

no description of image found. The modules will require your presence and focus for 2 up to 4 days per month during a 9-month period.

no description of image found. The customised project-based programme is designed for participants to discover and explore four distinct cultures and experiences in a face-to-face course format in Bucharest/Belgrade/Paris/Lausanne, giving participants the  opportunity to continue their activity within the company.

Contact us

 

Roxana Manolescu

Programme advisor

 

mail roxana.manolescu@winsed.swiss

phone +40 752 220 202



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mail swiss@winsed.swiss

phone +41 79 254 60 83

 

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mail romania@winsed.swiss

phone +40 752 220 202

 

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mail serbia@winsed.swiss

phone +381 62 803 12 25

 

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