By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Back to winsed.swiss

no description of image found.

 

 

Hospitality Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Handling complaints

Date:  Customized

 

The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team. 


Get started today.

Don't miss this UNIQUE opportunity and enrol for the course today !

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Enrol now


no description of image found.

Who is the course for?
Customized

no description of image found.

Benefits & Tools

  • Interaction with a trainer having international experience in the service sector
  • Developing essential skills for handling complaints in order to reach a satisfactory solution that increases customer retention

Acquired Knowledge & Skills

  • identify guest complaints
  • learn how to resolve guest complaints with effective communication techniques
  • recognise the negative impact of complaints and customer dissatisfaction on a business
  • acquire and develop crucial skills in building rapport and engaging with the customer
  • demonstrate empathy whilst maintaining control of the conversation
  • apply the principles of active listening to resolve complaints

no description of image found.

Trainers

 


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses

 

     Discover more     

winsedswiss romania logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 155

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2022 

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA