Hospitality Focused Programme

Customised Training

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Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

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Date: Customized

To ensure the safety of food is the greatest responsability in the customer journey, and it falls on the Executive Chef or the Hotel Purchase Manager to procure goods only from approved vendors who offer high degree of transparency in regards to the source of the purchased products. How do you prepare to consistently meet restaurant expectations while innovating towards sustainability and food diversity?

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Duration
Customized

Field
Customized

Format
Customized

Institution
Customized

Language
Customized

Price
Customized

Duration
Customized

Field
Customized

Format
Customized

Institution
Customized

Language
Customized

Price
Customized

Who is the course for?
Customized

Benefits & Tools

Improving Interaction with a trainer having international experience in the service sector
Improving Master effective communication techniques to help you in your professional and personal life

Acquired Knowledge & Skills

define communication
identify the components of the communication process
identify the types of communication
differentiate between verbal and non-verbal signals
identify verbal and non-verbal signals of customer satisfaction or dissatisfaction
learn how to write clear messages with a concise structure
communicate both positive and negative messages diplomatically in writing
handle delicate situations effectively in written communication
differentiate between the four types of communication
learn about the principles of assertive communication
develop and apply assertive communication techniques successfully