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Hospitality Focused Programme

Customised Training

 

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

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Date: Customized

 

To ensure the safety of food is the greatest responsability in the customer journey, and it falls on the Executive Chef or the Hotel Purchase Manager to procure goods only from approved vendors who offer high degree of transparency in regards to the source of the purchased products. How do you prepare to consistently meet restaurant expectations while innovating towards sustainability and food diversity? 


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Who is the course for?
Customized

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Benefits & Tools

  • Improving Interaction with a trainer having international experience in the service sector  
  • Improving Master effective communication techniques to help you in your professional and personal life 

Acquired Knowledge & Skills

  • define communication  
  • identify the components of the communication process 
  • identify the types of communication 
  • differentiate between verbal and non-verbal signals 
  • identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 
  • learn how to write clear messages with a concise structure 
  • communicate both positive and negative messages diplomatically in writing 
  • handle delicate situations effectively in written communication 
  • differentiate between the four types of communication  
  • learn about the principles of assertive communication 
  • develop and apply assertive communication techniques successfully 

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Trainers

 


  Roxana Manolescu  
  Programme advisor  

Contact us

  mail   roxana.manolescu@winsed.swiss   
  phone  +40 752 220 202

Interested in our upcoming personalised courses ?

See our
Open for Enrolments Courses

 

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