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Service Focused Programme

Open For Enrolment Course

Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

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Leading Customer Focused Teams

Date: 8-9th November, 2022

When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”.

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Duration
2 days

Field
Leadership, Human Resources, Customer Experience, Management

Format
OFFLINE/PHYSICAL
Sheraton Bucharest Hotel

Institution
WINSEDSWISS

Language
ENGLISH

Price
Price: 550 EURO
Early bird: 490 EURO

Duration
2 days

Field
Leadership, Human Resources, Customer Experience, Management

Format
OFFLINE/PHYSICAL
Sheraton Bucharest Hotel

Institution
WINSEDSWISS

Language
ENGLISH

Price
Price: 550 EURO
Early bird: 490 EURO

Who is the course for?
This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction

Benefits & Tools

Most leaders are aware that the success of their organisation depends a lot upon the customer mindset of the teams that work within. Sourcing talent and then providing them with an environment to excel is a never-ending task. There are many techniques which we will discuss and analyse during our 2-day interactive CX – HR and Leadership workshop.

Acquired Knowledge & Skills

Recruitment – What is “talent” from a CX perspective
How to measure performance
How to value emotional intelligence
Teams and Trust – How to incorporate within the company’s culture
Ethics – How to retain a moral compass
HR – The function and line management interventions
Growth – How to make room for professional development

Course instructor

Image for the article named Yateendra Sinh

Yateendra Sinh

Principal - YS and Associates Sàrl, Switzerland

Roxana Manolescu
Programme advisor

Contact us

mail roxana.manolescu@winsed.swiss
phone +40 752 220 202

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.

swiss@winsed.swiss

+41 79 254 60 83

romania@winsed.swiss

+40 752 220 155

serbia@winsed.swiss

+381 62 803 12 25

cyprus@winsed.swiss

+357 22 060 770

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