Service Focused Programme
Open For Enrolment Course
Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts
Leading Customer Focused Teams
Date: 9-10 June
When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”.
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Who is the course for?
This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction
Benefits & Tools
- Most leaders are aware that the success of their organisation depends a lot upon the customer mindset of the teams that work within. Sourcing talent and then providing them with an environment to excel is a never-ending task. There are many techniques which we will discuss and analyse during our 2-day interactive CX – HR and Leadership workshop.
Acquired Knowledge & Skills
- Recruitment – What is “talent” from a CX perspective
- How to measure performance
- How to value emotional intelligence
- Teams and Trust – How to incorporate within the company’s culture
- Ethics – How to retain a moral compass
- HR – The function and line management interventions
- Growth – How to make room for professional development
Course instructor
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Yateendra Sinh
Principal - YS and Associates Sàrl, Switzerland
| Roxana Manolescu Programme advisor |
Contact us |
roxana.manolescu@winsed.swiss |
Interested in this course for your business or team?
mail swiss@winsed.swiss
phone +41 79 254 60 83
mail romania@winsed.swiss
phone +40 752 220 155
mail serbia@winsed.swiss
phone +381 62 803 12 25
mail cyprus@winsed.swiss
phone +357 22 060 770
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