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When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”.
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Course
Course
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Duration Customized
Field Customized
Format OFFLINE/PHYSICAL
Institution WINSEDSWISS
Language ENGLISH
Price Price: 550 EURO Early bird: 490 EURO
Duration Customized
Field Customized
Format OFFLINE/PHYSICAL
Institution WINSEDSWISS
Language ENGLISH
Price Price: 550 EURO Early bird: 490 EURO
Who is the course for? This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction
Benefits & Tools
Most leaders are aware that the success of their organisation depends a lot upon the customer mindset of the teams that work within. Sourcing talent and then providing them with an environment to excel is a never-ending task. There are many techniques which we will discuss and analyse during our 2-day interactive CX – HR and Leadership workshop.
Acquired Knowledge & Skills
Recruitment – What is “talent” from a CX perspective
How to measure performance
How to value emotional intelligence
Teams and Trust – How to incorporate within the company’s culture
Ethics – How to retain a moral compass
HR – The function and line management interventions
Growth – How to make room for professional development