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Service Focused Programme

Open For Enrolment Course


Advance your career.
Understand today. Influence tomorrow.
The Most In-Demand Subjects from the World's Leading Experts

Leading Customer Focused Teams

Date: Coming soon


When we analyse our past, the most important memories in business are not about deals which we may have signed, or profits we made – the best memories are about how good an interaction with a colleague or customer or supplier “made me feel”. 

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Who is the course for?
This programme is intended for middle to top managers but also leaders who aim to increase their external AND internal client’s satisfaction

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Benefits & Tools

  • Most leaders are aware that the success of their organisation depends a lot upon the customer mindset of the teams that work within. Sourcing talent and then providing them with an environment to excel is a never-ending task. There are many techniques which we will discuss and analyse during our 2-day interactive CX – HR and Leadership workshop.

Acquired Knowledge & Skills

  • Recruitment – What is “talent” from a CX perspective 
  • How to measure performance 
  • How to value emotional intelligence 
  • Teams and Trust – How to incorporate within the company’s culture 
  • Ethics – How to retain a moral compass 
  • HR – The function and line management interventions 
  • Growth – How to make room for professional development 

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Course instructor


Image for the article named Yateendra Sinh

Yateendra Sinh

Principal - YS and Associates Sàrl, Switzerland

  Read more 

  Roxana Manolescu  
  Programme advisor  

Contact us

  phone  +40 752 220 202

Interested in this course for your business or team?

See our Customised Trainings.
Meet the Masters of Change.


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