This course creates the space for developing the most important leadership skills that will help you lead your team and the entire organisation towards CX performance. Coaching of the most effective leadership behaviors, fostering self-awareness and an appropriate feedback culture, applied to the customer experience, will lead to the expected results, and will increase customer engagement. 

A customer-centric organisational culture with CX-focused governance will lay the foundation for an extraordinary customer experience for both external and internal customers and will provide experienced managers with important performance-oriented leadership skills in a global environment, based on speed and technology.