winsed.swiss spearheads innovation with new course "Hospitality Reimagined: CX, AI & the Digital Evolution”

In a world where digitization is no longer an option but a necessity, winsed.swiss Romania announces the launch of a trailblazing course tailored for the hospitality industry: "Hospitality Reimagined: CX, AI & the Digital Evolution".

Scheduled to take place on March 18-19, 2024, at the JW Marriott Bucharest, the training promises to deliver fresh insights on how technology can enhance customer experience and streamline hospitality operations.

The numbers speak volumes: a staggering 77% of guests consider hotel technology critical for their stay, and 69% prefer to use mobile devices for quick and efficient service. Against this backdrop, our course responds to the growing demand for adaptation and innovation in the field.

Guided by the seasoned expertise of Raluca Epureanu, with a 17-year career spanning across global brands and an extensive international experience, participants will delve into leveraging AI, AR, and VR to craft memorable guest experiences, navigate the challenges of digitalization, and implement the latest technologies in customer experience (CX) strategies.

The course is open to anyone interested in deepening their understanding of digital transformation's impact on hospitality and developing skills in designing client-centered services. Additionally, attendees will learn how to adjust business models and manage human capital in the face of rapid technological change.

To ensure tangible and applicable learning outcomes, the course will include simulations and concrete examples from the life of a hotel or restaurant, allowing participants to actively engage in their own learning journey.

Registrations are now open, and with limited spots available, we encourage you to reserve your place as soon as possible for this unforgettable educational experience. For more details or to register, contact us via email at cristina.neacsu@winsed.swiss or by phone at +40 756 105 032.