Communication skills are the most powerful tool available to the hospitality industry.
In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional!
Communication and influencing
The best mentors in the world are the best storytellers. Motivate your team through honest and direct communication, be comprehensive about the different ways in which the world can be perceived, and you will gain the trust of those you talk to and listen to. Participate in our interactive sessions of self-confidence training and become a catalyst for change in your company!
“Time is what we want most, but what we use worst.” How would you describe your working style? Is it more reactive than proactive? Let your advance worrying become advance strategizing and learn how to prioritize, delegate, balance, and manage time.
Working with difficult people
Why do we often find ourselves in failure to communicate situations? Isn’t our misrepresentation of facts usually responsible for difficult work relationships? Does the mechanical process of digital communication add to a strained work environment? In this course, you will learn how to embrace resolution rather than conflict and how to foster stronger and kinder connections with your team and business partners.
Here is how we picture team evolution. First, comes a spirit of camaraderie. Synergy among the employees will provide an uplifting framework for the company culture and will ultimately contribute to the overall levels of satisfaction and productivity. Eventually, the team will become a community. Are you ready to be the missing link?
It is true that we rise by lifting others. Before you choose this course, ask yourself this question. Are you the leader who defines the goals and carries the responsibility for achieving them or are you the leader of a self-managing team that functions according to the principles of accountability, interdependence, high cohesiveness, and the common pursuit towards creative and sustainable work? Learn what kind of leader you want to be!
Building a Well-performing team and conflict management
Effective teamwork relies on the strong foundations you place from the beginning. How do you build a team? What apps do you use for track work progress, what kind of leadership style do you apply and, last but not least, what size will your team be? To avoid chaos, for example, Jeff Bezos once proposed one should never have more members in a team than they could feed with two pizza. How does this rule apply to your company?
Successful delivery of presentation
“Every act of communication is a miracle of translation.” Throughout the course, you will learn how to avoid being lost in translation, stumbling, and repetitiveness. Moreover, you will develop skills that will instill life, energy, and attention to detail in your presentation. Delivering a pitch that will seal the deal will become second nature to you.
“Communication works for those who work at it.” To effectively communicate, we must all realize that talking and listening are two sides of the same coin, in personal relationships as well as B2B and B2C exchanges. Strengthen your communication muscle by learning methods such as ESPERE, NLP, Transactional Analysis.
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Get started today.
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Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.
phone +357 22 060 770
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