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Leadership




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Communication and influencing

The best mentors in the world are the best storytellers. Motivate your team through honest and direct communication, be comprehensive about the different ways in which the world can be perceived, and you will gain the trust of those you talk to and listen to. Participate in our interactive sessions of self-confidence training and become a catalyst for change in your company!

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Time Management

“Time is what we want most, but what we use worst.” How would you describe your working style? Is it more reactive than proactive? Let your advance worrying become advance strategizing and learn how to prioritize, delegate, balance, and manage time.  

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Working with difficult people

Why do we often find ourselves in failure to communicate situations? Isn’t our misrepresentation of facts usually responsible for difficult work relationships? Does the mechanical process of digital communication add to a strained work environment? In this course, you will learn how to embrace resolution rather than conflict and how to foster stronger and kinder connections with your team and business partners. 

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Teamwork

Here is how we picture team evolution. First, comes a spirit of camaraderie. Synergy among the employees will provide an uplifting framework for the company culture and will ultimately contribute to the overall levels of satisfaction and productivity. Eventually, the team will become a community. Are you ready to be the missing link? 

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Building a Well-performing team and conflict management

Effective teamwork relies on the strong foundations you place from the beginning. How do you build a team? What apps do you use for track work progress, what kind of leadership style do you apply and, last but not least, what size will your team be? To avoid chaos, for example, Jeff Bezos once proposed one should never have more members in a team than they could feed with two pizza. How does this rule apply to your company?

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Successful delivery of presentation

“Every act of communication is a miracle of translation.” Throughout the course, you will learn how to avoid being lost in translation, stumbling, and repetitiveness. Moreover, you will develop skills that will instill life, energy, and attention to detail in your presentation. Delivering a pitch that will seal the deal will become second nature to you. 

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Human Resources for Non practitioners

You wish to gain insight into the HR deparment and job-shadowing at your workplace is not an option? That is the reason we put our HR experts at your disposal. Our Chief Happiness Officers will teach you about the competencies, skills, and behaviours needed in this particular field that operates with the most complicated and complex element in any industry – people. 

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Acquisition for Human Resources

Refine your approach to talent acquisition and learn key strategies to effectively engage and retain critical employees, build a pipeline for the future generation of leaders, and evolve alongisde a dynamic workforce with changing needs. 

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Rewards and recognition

The competition for skilled talent is fiercer than ever, especially in the service industry. In that respect, talent acquisition needs to be complemented by a pay-for-performance strategy in order to retain key people within the organization. Learn how to build a framework for aligning job rewards and recognition to individual performance. 

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Discrimination and intimacy in the work place

Employees need to feel empowered to recognize and report discrimination at work. You will learn how to build that kind of safe zone and foster a workplace culture that has zero tolerance for sexual victimisation, sexual harassment, and unlawful discrimination.

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Recruiting

“Hire characters. Train skill.” The advice sounds simple enough, but the hiring process that exists behind the words knows many hills and valleys in the post-covid world. Develop the skill sets that you need in order to become a data-driven recruiter with an eye for talent and a strategy for putting together candidate-centric recruitment funnels.

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HR For Managers

You already master the fundamentals of HR. Take the next step! Gain access, share experiences and work on real-world projects within a community of C-suite executives with a vast experience in navigating the service industry to the top of its game. Develop the kind of leadership energy that your teammates and work partners deserve!

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Leadership

Before you become a leader, success comes from growing yourself and insight derives from a constant process of self-actualization. Learn how to accept and manage change first in yourself and then in the outside world with our short, intense self-grooming courses. 

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Management and Leadership

Two sides of the same coin used in the transaction of knowledge, leadership and management skills will help you align your brand’s necessities with your personal values. As the saying goes, “leadership is working with goals and vision while management is working with objectives.”

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Developing the team through coaching and mentoring

A coach creates space to think, challenges beliefs, thoughts, and behaviours and works on developing specific target areas. A mentor advises and suggests, shares knowledge and experience, and takes a broader view over the development of the employees’ high potential. Learn how to be both a coach and a mentor for your team! 

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Situational Leadership

How is your ability to adapt to new and often unforeseen circumstances? Situational leadership is an adaptive style of management that encourages leaders to weigh the many variables in their industry, including the individuals in their team. In the words of Ken Blanchard, the creator of the situational leadership strategy, “In the past, a leader was a boss. Today’s leaders can no longer lead solely based on positional power.”

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Manager as a Coach

Learn and practice valuable insights about coaching and management in order to further develop your own coaching style, practice and tools. Avoid loss of talent in your company by empowering your employees and creating resilient teams!

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Developing emotional Intelligence

Emotional intelligence is not a threshold competence that you can achieve in a matter of a few weeks. Developing this type of empathetic intuition takes time, but promises to build character. During our course, you will learn how to tune in to your emotions so that you can actively seek, understand, and accept other’s emotions, opinions, and insights. 

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Personal Equilibrium and rebalancing team members

People need constant reassurance that their work is appreciated and valued, especially during challenging times. Burnout, loss of passion or low morale are the everyday threats to the wellbeing of your team. Acquire the necessary skills to help yourself and your team members cope and thrive despite everyday difficulties.

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Stress Management

Not only has the pandemic taken a toll on our physical and economical health, but it has also placed a great mental strain on all of us. Among work-induced diseases, burnout is the easiest to miss and the hardest to treat. That is why stress management is a sought-after skill of great preventive force. So, keep calm and relax with our easy-going course on stress management!

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Organizing myself and others

Clutter is all around us. It has come to be a worldwide problem and an obstacle in the process of achieving value-driven goals and self-organisation skills. Learn how to declutter your workspace and your management style in order to make room for the things that truly matter in your career, brand or industry.

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Communication

“Communication works for those who work at it.” To effectively communicate, we must all realize that talking and listening are two sides of the same coin, in personal relationships as well as B2B and B2C exchanges. Strengthen your communication muscle by learning methods such as ESPERE, NLP, Transactional Analysis

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Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

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