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Home / Extended learning by winsedswiss / Short Courses / Communication / Communication

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“Communication works for those who work at it.” To effectively communicate, we must all realize that talking and listening are two sides of the same coin, in personal relationships as well as B2B and B2C exchanges. Strengthen your communication muscle by learning methods such as ESPERE, NLP, Transactional Analysis

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Who is the course for? 


  • • Customised, from Entry-level to Senior Management 


Benefits for participants  


  • no description of image found.Interaction with a trainer having international experience in the field of services  

  • no description of image found.Learning effective communication techniques 

  • no description of image found.Working on self-awareness 

  • no description of image found.Learning the skills help you in the professional and personal interactions 


At the end of the course, participants will be able to: 


  • • Identify essential elements for efficient communication

    • Interpret the communication styles

    • Identify factors influencing communication

    • Overcome communication barriers

    • Be able to give feedback

    • Apply active listening

    • Assertive communication

    • Successfully apply communication skills

    • Apply communication elements through methods such as ESPERE, NLP, Transactional Analysis



Investment & Duration: Customized. This programme can be adapted to meet your requirements.  


Price on request.  

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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!

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