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Communication and influencing

The best mentors in the world are the best storytellers. Motivate your team through honest and direct communication, be comprehensive about the different ways in which the world can be perceived, and you will gain the trust of those you talk to and listen to. Participate in our interactive sessions of self-confidence training and become a catalyst for change in your company!



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Communication

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Who is the course for? 

 

  • • Customized, from entry -level to Senior Management

 

Benefits for participants  

 

  • no description of image found.Become a better leader as you discover communication strategies and influencing techniques for improved workplace communication

  • no description of image found.Participating in interactive sessions of self-confidence training 

  • no description of image found.Group working with skilled questioning, focused listening and confident voicing of views that will enhance the performance of individuals, teams and the organization as a whole 

  • no description of image found.Working on communication: the structure of an efficient message, rules for transmitting a message, styles of communication, adapting the communication style

  • no description of image found.Improving listening. Active listening, non-verbal communication 

  • no description of image found.Working on offering feedback, information, presentations 

  • no description of image found.Working on INFLUENCING. Key-words for transmitting and increasing credibility; strategic formulation of questions; tips & tricks.

 

At the end of the course, participants will be able to: 

 

  • • Know the structure of an efficient message

    • Know rules for delivering a message (both verbally and written)

    • Adapt one’s own communication style to that of one’s partner

    • Identify the 5 personal communication styles

    • Be able to give feedback (with particularities for employee development)

    • Identify 4 essential communication attitudes

    • Know the key-words for transmitting and increasing credibility

    • Apply conflict resolution models

    • Improve listening skills – core ability for the manager

    • Apply the strategic question asking

    • Apply the influence of non-verbal language in the impact of communication

    • Apply communication elements through methods such as ESPERE, NLP, Transactional Analysis

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!


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