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Home / Extended learning by winsedswiss / Short Courses / Communication / Working with difficult people

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Working with difficult people

Why do we often find ourselves in failure to communicate situations? Isn’t our misrepresentation of facts usually responsible for difficult work relationships? Does the mechanical process of digital communication add to a strained work environment? In this course, you will learn how to embrace resolution rather than conflict and how to foster stronger and kinder connections with your team and business partners. 

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Who is the course for? 


  • • Customised, from Entry-level to Senior Management 


Benefits for participants  


  • no description of image found.Discovering a range of different behavior styles at work

  • no description of image found.Practicing proven techniques to deal with difficult people in the workplace

  • no description of image found.Gaining powerful assertiveness skills to respond to difficult people


At the end of the course, participants will be able to: 


  • •  Work with difficult people 

    • Apply the three keys for upholding quality relationships

    • Use the communication channels – how and when to use each

    • Understand ‘Life positions’ or how to establish long-term accords with your

    • interlocutors

    • Understand the circle of ineffective beliefs – strategies for change

    • Identify the particular work styles – how they help us, how they hinder us to get what we want

    • Apply the techniques for reducing self-induced stress and for saving time



Investment & Duration: Customized. This programme can be adapted to meet your requirements.  


Price on request.  

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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!

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