The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team.
Today’s workplace is more diverse and challenging than ever. Through a blend of practical activities and lecture sessions with top trainers in the service industry, you will learn how to reduce clutter, manage deadlines, increase performance, and improve employee morale and satisfaction.
Interacting with guests or clients
If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies.
Greeting guests with a warm welcome, in a timely manner and dressed for the occasion is half the road to an excellent customer experience!
Menu knowledge means educating your customers about those unique traits that set your business apart. Being food savvy and keeping up with dining trends makes all the difference for customers. Spice that up with knowledge about allergies, food sensitivities, ingredient origins, price points, food and wine pairing, and your restaurant will definitely achieve high levels of satisfaction!
To serve comes as an opportunity in life. Lesson #1 in training as a hospitality professional will be about gaining the right attitude towards the act of serving others. Only afterwards you will learn how to master the different techniques and styles of food service, from pre-plated to silver service, according to the needs of your business.
Carrying out specific operations for cleaning public rooms/areas
The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers.
Grooming for kitchen
A polished and well-groomed image is the mark of success in the hospitality world.
Menu knowledge for the kitchen
Knowledge is power, in the customer service industry as well as in other areas of life.
Supply of raw materials
Safety of food is the greatest responsability in the customer journey
Drafting of specific documents
Learn the fundamentals of drafting and reviewing various transactional documents or contracts.
Carrying out specific operations for the operation of the kitchen
Depending on the segment you are serving – casual, fine dining or upscale
Carrying out specific operations for the arrival and departure of guests
From the sales department to the frontline employee, you can win or lose a customer. Learn how to enhance your guest life cycle by making sure every touchpoint between your business and the guest will be expertly coordinated so that the experience feels seamless and personally relevant at all times.
Gain complete mastery of your kitchen! You may be a dedicated chef, but having command of your work space and being an efficient organizer directly correlates to how a guest receives an experience. Learn how to declutter your space and time by streamlining the food funnels from storage to prep to line to pass.
Communication skills are the most powerful tool available to the hospitality industry. In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional!
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
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Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
phone +357 22 060 770
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