By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

no description of image found.

Hospitality


To be of service to other people is one of life’s gifts to us. 


We believe in the power of hospitude – an attitude of affective hospitality developed around the Swiss standards of excellence.

Learn how to become a top hospitality professional with the help of our trainers- hotel and restaurant directors, international tourism consultants, and EHL experts.


What is on the menu!


Image for the article named Communication

Communication

Communication skills are the most powerful tool available to the hospitality industry. In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional! 

Image for the article named Team work

Team work

The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team. 

Image for the article named Workplace organization

Workplace organization

Today’s workplace is more diverse and challenging than ever. Through a blend of practical activities and lecture sessions with top trainers in the service industry, you will learn how to reduce clutter, manage deadlines, increase performance, and improve employee morale and satisfaction. 

Image for the article named  Interacting with guests or clients

Interacting with guests or clients

If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies. 

Image for the article named Handling complaints

Handling complaints

Image for the article named Grooming

Grooming

Greeting guests with a warm welcome, in a timely manner and dressed for the occasion is half the road to an excellent customer experience!

Image for the article named Menu knowledge

Menu knowledge

Menu knowledge means educating your customers about those unique traits that set your business apart. Being food savvy and keeping up with dining trends makes all the difference for customers. Spice that up with knowledge about allergies, food sensitivities, ingredient origins, price points, food and wine pairing, and your restaurant will definitely achieve high levels of satisfaction!  

Image for the article named Serving techniques

Serving techniques

To serve comes as an opportunity in life. Lesson #1 in training as a hospitality professional will be about gaining the right attitude towards the act of serving others. Only afterwards you will learn how to master the different techniques and styles of food service, from pre-plated to silver service, according to the needs of your business. 

Image for the article named Carrying out specific operations for cleaning public rooms/areas

Carrying out specific operations for cleaning public rooms/areas

The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers. 

Image for the article named Grooming for kitchen

Grooming for kitchen

A polished and well-groomed image is the mark of success in the hospitality world.

Image for the article named Menu knowledge for the kitchen

Menu knowledge for the kitchen

Knowledge is power, in the customer service industry as well as in other areas of life. 

Image for the article named Supply of raw materials

Supply of raw materials

Safety of food is the greatest responsability in the customer journey

Image for the article named Drafting of specific documents

Drafting of specific documents

Learn the fundamentals of drafting and reviewing various transactional documents or contracts. 

Image for the article named Carrying out specific operations for the operation of the kitchen

Carrying out specific operations for the operation of the kitchen

Depending on the segment you are serving – casual, fine dining or upscale

Image for the article named Carrying out specific operations for the arrival and departure of guests

Carrying out specific operations for the arrival and departure of guests

From the sales department to the frontline employee, you can win or lose a customer. Learn how to enhance your guest life cycle by making sure every touchpoint between your business and the guest will be expertly coordinated so that the experience feels seamless and personally relevant at all times. 

Image for the article named Kitchen organization

Kitchen organization

Gain complete mastery of your kitchen! You may be a dedicated chef, but having command of your work space and being an efficient organizer directly correlates to how a guest receives an experience. Learn how to declutter your space and time by streamlining the food funnels from storage to prep to line to pass. 

no description of image found.

no description of image found.

Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

Get started today.

Fill out this form to get in touch with us and find out more.

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.
Request information


no description of image found.

no description of image found.

Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

winsedswiss romania logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 202

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

 

Subscribe to our newsletter

Newsletter:

 

 

copyright Copyright 2021

Website & data hosted and managed by Winsedswiss Education Group (WEG) SA