Today’s workplace is more diverse and challenging than ever.
Through a blend of practical activities and lecture sessions with top trainers in the service industry, you will learn how to reduce clutter, manage deadlines, increase performance, and improve employee morale and satisfaction.
Before you become a leader, success comes from growing yourself and insight derives from a constant process of self-actualization. Learn how to accept and manage change first in yourself and then in the outside world with our short, intense self-grooming courses.
Management and Leadership
Two sides of the same coin used in the transaction of knowledge, leadership and management skills will help you align your brand’s necessities with your personal values. As the saying goes, “leadership is working with goals and vision while management is working with objectives.”
Developing the team through coaching and mentoring
A coach creates space to think, challenges beliefs, thoughts, and behaviours and works on developing specific target areas. A mentor advises and suggests, shares knowledge and experience, and takes a broader view over the development of the employees’ high potential. Learn how to be both a coach and a mentor for your team!
How is your ability to adapt to new and often unforeseen circumstances? Situational leadership is an adaptive style of management that encourages leaders to weigh the many variables in their industry, including the individuals in their team. In the words of Ken Blanchard, the creator of the situational leadership strategy, “In the past, a leader was a boss. Today’s leaders can no longer lead solely based on positional power.”
Manager as a Coach
Learn and practice valuable insights about coaching and management in order to further develop your own coaching style, practice and tools. Avoid loss of talent in your company by empowering your employees and creating resilient teams!
Developing emotional Intelligence
Emotional intelligence is not a threshold competence that you can achieve in a matter of a few weeks. Developing this type of empathetic intuition takes time, but promises to build character. During our course, you will learn how to tune in to your emotions so that you can actively seek, understand, and accept other’s emotions, opinions, and insights.
Personal Equilibrium and rebalancing team members
People need constant reassurance that their work is appreciated and valued, especially during challenging times. Burnout, loss of passion or low morale are the everyday threats to the wellbeing of your team. Acquire the necessary skills to help yourself and your team members cope and thrive despite everyday difficulties.
Not only has the pandemic taken a toll on our physical and economical health, but it has also placed a great mental strain on all of us. Among work-induced diseases, burnout is the easiest to miss and the hardest to treat. That is why stress management is a sought-after skill of great preventive force. So, keep calm and relax with our easy-going course on stress management!
Organizing myself and others
Clutter is all around us. It has come to be a worldwide problem and an obstacle in the process of achieving value-driven goals and self-organisation skills. Learn how to declutter your workspace and your management style in order to make room for the things that truly matter in your career, brand or industry.
“Everyone thinks of changing the world, but no one thinks of changing himself.”, said Tolstoy. It’s an advice worth remembering when you demand of your employees or business partners to fast track change or adopt unfamiliar strategies. Are you ready to manage that kind of change in yourself?
Finance for Non-Finance
Data-driven strategies can drive greater efficiency and open new paths to success. However, before you walk the walk, you need to talk the talk. When you’re facing your stalkholders and team of specialists, you will want to rise up to the challenge and keep up with the vocabulary - even if your area of expertise has nothing to do with finances.
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Get started today.
Fill out this form to get in touch with us and find out more.
Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.
phone +357 22 060 770
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