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Home / Extended learning by winsedswiss / Short Courses / Management & Leadership / Developing emotional Intelligence

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Developing emotional Intelligence

Emotional intelligence is not a threshold competence that you can achieve in a matter of a few weeks. Developing this type of empathetic intuition takes time, but promises to build character. During our course, you will learn how to tune in to your emotions so that you can actively seek, understand, and accept other’s emotions, opinions, and insights. 



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Management & Leadership

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Who is the course for? 

 

  • • Customised, from Entry-level to Senior Management 

 

Benefits for participants  

 

  • no description of image found.Learn of the brain and how it works; emotional and hormonal circuits

  • no description of image found.Developing better listening skills for social awareness and relationship management

  • no description of image found.Developing team-building activities that foster empathy and promote better understanding of others

 

At the end of the course, participants will be able to: 

 

  • Know what are emotions: knowing your own emotions, self motivation process, discovering and understanding the emotions of others, managing relationships

    • Identify emotions and handle identity, behaviour, emotional power

    • Promote and develop better listening skills for social awareness and relationship management

    • Develop team-building activities that foster empathy and promote better understanding of others

    • Develop a shared work culture that is diverse, inclusive, and supportive

 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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