By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / Integrating Pricing into the CX

no description of image found.

Back

Integrating Pricing into the CX

By the end of this course, you will learn about methods to integrate pricing into designing CX, you will be able to link revenue management to CX and to identify ways of measuring the return on investment in CX.



Image for the article named The Art of Customer Excellence

The Art of Customer Excellence

  Read more 

image of article Integrating Pricing into the CX

Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • CX – a major player of pricing

  • Integrating the sale of an experience in any service or product and pricing it

  • Revenue management (RM) of CX

  • Segmentation of customers to set the right price and ensure excellent CX

  • Personalising services or products, setting and asking the right price for them

  • The ROI of CX

 

Key takeaways:

 

  • The price of your service or product is the sum of two simple elements: the experience you offer and the satisfaction of the customer.

  • The better the experience - the higher the satisfaction. The higher the satisfaction - the higher the price. Research has shown that a customer is willing to pay more for a product or a service that also offers a great customer experience, the latter being the one that directly influences the final price.

  • This course will add the numbers and figures to the CX. An initial investment always needs to be done when we look for improved performance and excellence in customer experience. Still, what is the best way to do it? How should an organisation decide on the amount allocated to CX? What about the ROI of CX? And, last, but not least, what is the correct price to ask for your service or product in order to ensure that your customers will continue to choose your organisation?

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


Get started today.

Fill out this form to get in touch with us and find out more.

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.

Request information


no description of image found.

no description of image found.

Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

no description of image found.

no description of image found.

Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

winsed.swiss logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 202

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2024   - Privacy Policy

Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA