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Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / Steps of Action Plan as strategic planning

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Steps of Action Plan as strategic planning

7-step process to assist you with the choices and actions required to meet strategic goals. Given the magnitude of recent disruptions, across a wide range of organizational challenges, the strategic planning process must be more streamlined and agile than before.



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The Art of Customer Excellence

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Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • Define the Problem(s)

  • Collect and Analyse the Data

  • Clarify and Prioritize the Problem(s)

  • Write a Goal Statement for Each Solution

  • Implement Solutions: The Action Plan

  • Monitor and Evaluate

  • Restart with a New Problem, or Refine the Old Problem

 

Key takeaways:

 

    • Service excellence goals set the stage for your long-term strategy, helping you maintain an excellent relationship with your existing customers, and foster meaningful relationships with new ones.

    • Action plan “what, when, where, how and why”. How to create an action plan, step by step, by asking these 5 questions?

    • Setting SMART Goals: specific, measurable, attainable, relevant, timely.

 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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