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Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / Steps of Action Plan as strategic planning

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Steps of Action Plan as strategic planning

7-step process to assist you with the choices and actions required to meet strategic goals. Given the magnitude of recent disruptions, across a wide range of organizational challenges, the strategic planning process must be more streamlined and agile than before.



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The Art of Customer Excellence

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Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • Define the Problem(s)

  • Collect and Analyse the Data

  • Clarify and Prioritize the Problem(s)

  • Write a Goal Statement for Each Solution

  • Implement Solutions: The Action Plan

  • Monitor and Evaluate

  • Restart with a New Problem, or Refine the Old Problem

 

Key takeaways:

 

    • Service excellence goals set the stage for your long-term strategy, helping you maintain an excellent relationship with your existing customers, and foster meaningful relationships with new ones.

    • Action plan “what, when, where, how and why”. How to create an action plan, step by step, by asking these 5 questions?

    • Setting SMART Goals: specific, measurable, attainable, relevant, timely.

 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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