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Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / Savoir vivre – savoir être. The mindset & looks of an excellent CX

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Savoir vivre – savoir être. The mindset & looks of an excellent CX

This course is about delivering more than expected. Throughout this course you will learn about the importance of caring and listening, know the basics of grooming and service, convey the image of the establishment. By the end of this training, you will better understand the importance of etiquette and grooming in creating excellent CX, learn about the hospitude approach and be able to apply it in all your activities, especially in those directly related to CX.

Direct interaction with excellent CX, learning from best-in-class international experts you will meet, surprise visits to top international organisations with headquarters in Switzerland, Romania or France. This course comes to create customer engagement, and the participants will have the opportunity to experience CX excellence in Michelin stars restaurants and palace hotels, as well as get to better understand the Swiss approach to CX that makes them the best in class, including in the education for the hospitality and service industry.



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The Art of Customer Excellence

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Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • Conveying the image of the establishment and knowing the values of your establishment

  • Knowing how to be a talent 

  • Service excellence

  • To know a customer relationship: customer expectations and requirements 

  • Building customer loyalty: getting involved in its missions

  • Mistakes not to be made

  • Dealing with dissatisfaction and conflict

  • Small gestures and attentions that make a big difference

  • “Hospitude”.  Etiquette. Grooming

  • Art de la table – creating unique experiences

 

Key takeaways:

 

    • Luxury means creating and delivering unique and personalised experiences. But luxury is also about the small details that make the difference and that, once identified and learnt, can easily be integrated in any organisation or business to create excellent CX. 

    • This course is about getting to know best-in class companies in ‘customer experience’, in Bucharest, Paris or Lausanne, taking you on a unique journey of learning and development so that you could yourself express the excellence of CX.
      o Delivering a Personalised Experience
      o        A High-End Customer Experience
      o        Inventing a Universe for their customer, cultivating his happiness in every moment.

    • We are going to access via case studies discussions or workshop on the site, talks with the representatives at top brands such as: Nestle, Hermes, Grand Hotel d’Opera, Christofle and other world known.

 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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