By continuing to browse this site and the other resources of the domain and sub-domains of winsed.swiss, you accept our Terms of Use, our Privacy Policy as well as the use of cookies used for marketing purposes, analysis, statistics and advertisements (if activated)

Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / The Service System Vision

no description of image found.

Back

The Service System Vision

Foundation of Customer Experience – An open vision of the service system. By the end of this training, you will have a better grasp of CX fundamentals, CX processes, the key concepts of Customer Experience while gaining knowledge on how to commence a CX improvement journey within your business.



Image for the article named The Art of Customer Excellence

The Art of Customer Excellence

  Read more 

image of article The Service System Vision

Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • The nature of the services sector and the characteristics of service projects that are applicable in CX

  • The strategic service vision – a customer-centric approach

  • Stages of service development – a step by step approach to redesigning CX in any other sector

  • The service business model

  • Service process design having in mind the customers and their interactions with the service

  • Strategic location consideration, facility Design as part of an excellent customer journey

  • Service Blueprint & Service mapping & flowcharts                                                         

  • Managing capacity and demand                         

  • Managing queues & inventory & waiting line analogy

 

Key takeaways:

 

  • Service industries have assumed a leadership role, becoming an example for increasing productivity, applying similar practices, and offering lessons to managers in any business sector.

  • The open vision of the service system includes getting to know all the steps taken to 1) identify the target market segments and customer’s needs, 2) develop a service concept to fit these needs as well as to set a strategy to support the service concept during the operating phase and 3) create a service delivery concept to integrate in the operating phase

  • In-depth understanding of the way the service sector works and of the characteristics of this system will help you develop and implement excellent CX, service industries being the trendsetter in this field.

  • This course will give you access to techniques, tools, and methodologies applied in the service sector that are easily adaptable and should be used in all other sectors that target performance in CX.

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


Get started today.

Fill out this form to get in touch with us and find out more.

To complete this document please confirm that you have read and accepted our Privacy Policy.

I do confirm

By completing this document, you confirm that you have read and accepted our Privacy Policy.

Request information


no description of image found.

no description of image found.

Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

no description of image found.

no description of image found.

Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

winsed.swiss logo

mail swiss@winsed.swiss

phone +41 79 254 60 83

 

winsedswiss facebook winsedswiss youtube

no description of image found.

mail romania@winsed.swiss

phone +40 752 220 202

 

winsedswiss Romania Facebok winsedswiss romania Linkedin winsedswiss Romania youtube

no description of image found.

mail serbia@winsed.swiss

phone +381 62 803 12 25

 

winsedswiss Facebook Serbia winsedswiss serbia Linkedin Youtube Channel Serbia

 

no description of image found.

mail cyprus@winsed.swiss

phone +357 22 060 770

 

Subscribe to our newsletter

Newsletter:

copyright Copyright 2024   - Privacy Policy

Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA