The Mind Mapping & Inner strategies for CX

By the end of this course, you will learn about mind mapping, its benefits and application to CX. You will also be able to re-design your own mind and approach using mind-mapping in order to create excellent CX.

The Art of Customer Excellence

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Who is the course for?

Customised, from Middle to Senior Management

Key topics:

The inner game of CX
The mind map approach to CX
Creating a CX fast-learning business environment
Redesign your mind to be able to create excellent CX as well as top quality direct interactions with your customers
Identifying and turning weaknesses into strengths
Applications of mind mapping in CX and UX

Key takeaways:

Focusing on your own internal processes and preparing yourself mentally for each interaction with the customer should also be part of the job.
How to manage this in the best way possible when dealing already with lots of other tasks and information? The mind map approach is the answer.
Module 11 proposes an out of the box approach to both CX and the CX mindset by linking one of the most used methods nowadays to this field: mind maps as means of improving the implementation of customer experience especially when it comes to direct interaction with your customers.
It will also approach the inner game of CX for both individuals and organisations, approaching the integration of a CX mindset in any activity developed.

Investment & Duration: Customized. This programme can be adapted to meet your requirements. 

Price on request. 

Get started today.

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