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Home / Extended learning by winsedswiss / Short Courses / The Art of Customer Excellence / The Mind Mapping & Inner strategies for CX

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The Mind Mapping & Inner strategies for CX

By the end of this course, you will learn about mind mapping, its benefits and application to CX. You will also be able to re-design your own mind and approach using mind-mapping in order to create excellent CX.



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The Art of Customer Excellence

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Who is the course for? 

 

  • Customised, from Middle to Senior Management

 

Key topics:

 

  • The inner game of CX

  • The mind map approach to CX

  • Creating a CX fast-learning business environment

  • Redesign your mind to be able to create excellent CX as well as top quality direct interactions with your customers

  • Identifying and turning weaknesses into strengths 

  • Applications of mind mapping in CX and UX

 

Key takeaways:

 

    • Focusing on your own internal processes and preparing yourself mentally for each interaction with the customer should also be part of the job. 

    • How to manage this in the best way possible when dealing already with lots of other tasks and information? The mind map approach is the answer.

    • Module 11 proposes an out of the box approach to both CX and the CX mindset by linking one of the most used methods nowadays to this field: mind maps as means of improving the implementation of customer experience especially when it comes to direct interaction with your customers.

    • It will also approach the inner game of CX for both individuals and organisations, approaching the integration of a CX mindset in any activity developed.

 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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