Negotiation is a hard art to master and requires that you position yourself in the middle of a conflictual situation or long-term stand-off. Negotiation requires that you have a particular set of skills, namely patience, situational adaptability, the capacity to listen and communicate effectively, show of empathy and vulnerability, but also the ability to say no.
Who is the course for?
Customised, from Entry-level to Senior Management
Benefits for participants
Developing and evolving into better employees
Negotiating naturally by empathising and see a situation from another person’s perspective
Increase your ability to listen, to hear and respond to others in a thoughtful manner
Develop your interpersonal skills into properly interact with the counterpart
Exercising strategic planning: research, planning, logistics, organization, and forecasting
Improving Conflict Resolution, Problem Solving, Communication, Persuasion
At the end of the course, participants will be able to:
• Adapt communication skills for negotiating
• Present products and services
• Master negotiation techniques
• Understand and respond to tendencies displayed by negotiating partners
• Correctly understand the messages of the negotiation partner
• Master working with the ‘laws of negotiation’
• Find a ‘win-win’ situation
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
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Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
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phone +357 22 060 770
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