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Emotional intelligence is not a threshold competence that you can achieve in a matter of a few weeks. Developing this type of empathetic intuition takes time, but promises to build character. During our course, you will learn how to tune in to your emotions so that you can actively seek, understand, and accept other’s emotions, opinions, and insights.
Who is the course for?
Customised, from Entry-level to Senior Management
Benefits for participants
Learn of the brain and how it works; emotional and hormonal circuits
Developing better listening skills for social awareness and relationship management
Developing team-building activities that foster empathy and promote better understanding of others
At the end of the course, participants will be able to:
Know what are emotions: knowing your own emotions, self motivation process, discovering and understanding the emotions of others, managing relationships
Identify emotions and handle identity, behaviour, emotional power
Promote and develop better listening skills for social awareness and relationship management
Develop team-building activities that foster empathy and promote better understanding of others
Develop a shared work culture that is diverse, inclusive, and supportive
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
Fill out this form to get in touch with us and find out more.
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
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phone +357 22 060 770
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