The best mentors in the world are the best storytellers. Motivate your team through honest and direct communication, be comprehensive about the different ways in which the world can be perceived, and you will gain the trust of those you talk to and listen to. Participate in our interactive sessions of self-confidence training and become a catalyst for change in your company!
Who is the course for?
Customized, from entry -level to Senior Management
Benefits for participants
Become a better leader as you discover communication strategies and influencing techniques for improved workplace communication
Participating in interactive sessions of self-confidence training
Group working with skilled questioning, focused listening and confident voicing of views that will enhance the performance of individuals, teams and the organization as a whole
Working on communication: the structure of an efficient message, rules for transmitting a message, styles of communication, adapting the communication style
Improving listening. Active listening, non-verbal communication
Working on offering feedback, information, presentations
Working on INFLUENCING. Key-words for transmitting and increasing credibility; strategic formulation of questions; tips & tricks.
At the end of the course, participants will be able to:
Know the structure of an efficient message
Know rules for delivering a message (both verbally and written)
Adapt one’s own communication style to that of one’s partner
Identify the 5 personal communication styles
Be able to give feedback (with particularities for employee development)
Identify 4 essential communication attitudes
Know the key-words for transmitting and increasing credibility
Apply conflict resolution models
Improve listening skills – core ability for the manager
Apply the strategic question asking
Apply the influence of non-verbal language in the impact of communication
Apply communication elements through methods such as ESPERE, NLP, Transactional Analysis
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
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Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
phone +357 22 060 770
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