Home / Extended learning by winsedswiss / Short Courses / Leadership / Working with difficult people
Why do we often find ourselves in failure to communicate situations? Isn’t our misrepresentation of facts usually responsible for difficult work relationships? Does the mechanical process of digital communication add to a strained work environment? In this course, you will learn how to embrace resolution rather than conflict and how to foster stronger and kinder connections with your team and business partners.
Who is the course for?
Customised, from Entry-level to Senior Management
Benefits for participants
Discovering a range of different behavior styles at work
Practicing proven techniques to deal with difficult people in the workplace
Gaining powerful assertiveness skills to respond to difficult people
At the end of the course, participants will be able to:
Work with difficult people
Apply the three keys for upholding quality relationships
Use the communication channels – how and when to use each
Understand ‘Life positions’ or how to establish long-term accords with your interlocutors
Understand the circle of ineffective beliefs – strategies for change
Identify the particular work styles – how they help us, how they hinder us to get what we want
Apply the techniques for reducing self-induced stress and for saving tim
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
Fill out this form to get in touch with us and find out more.
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
phone +357 22 060 770
Subscribe to our newsletter
Website & data hosted and managed by Winsedswiss Education Group (WEG) SA