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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Interacting with guests or clients

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Interacting with guests or clients

If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies. 



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Hospitality

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Who is the course for? 

 

  • • Employees in hotels and restaurants

    • Employees in the service sector

 

Benefits for participants  

 

  • no description of image found.Interaction with a trainer having international experience in the service sector

  • no description of image found.Understanding the different types of guests and their needs and wants 

  • no description of image found.Providing better service to the guests

 

At the end of the course, participants will be able to: 

 

  • • identify and describe the various guest types

    • differentiate between specific wants and needs of each guest type

    • understand the three different types of interaction

    • master the means of verbal interaction

    • master the means of written interaction

    • develop and apply efficient and successful means of telephone interaction

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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