If you are going to be competitive in the hotel industry, eliminate inconvenience from your guests’ stay by anticipating their needs, responding in streamlined fashion and being of assistance at every step without being actually seen. Our trainers count many years of successes and fails in customer interaction so that you can explore a variety of trial-and-error case studies.
Who is the course for?
Employees in hotels and restaurants
Employees in the service sector
Benefits for participants
Interaction with a trainer having international experience in the service sector
Understanding the different types of guests and their needs and wants
Providing better service to the guests
At the end of the course, participants will be able to:
identify and describe the various guest types
differentiate between specific wants and needs of each guest type
understand the three different types of interaction
master the means of verbal interaction
master the means of written interaction
develop and apply efficient and successful means of telephone interaction
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
Fill out this form to get in touch with us and find out more.
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
phone +357 22 060 770
Subscribe to our newsletter