The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team.
Who is the course for?
Employees in hotels and restaurants
Employees in the service sector
Professionals who want to develop their ability to work in a team
Benefits for participants
Interaction with a trainer having international experience in the service sector
Gaining the necessary skills for building trust
Improving conflict resolution skills
At the end of the course, participants will be able to:
distinguish between team and group concepts
identify the team forming stages
improve interpersonal relations within the team
know the roles of team members
identify the factors facilitating teamwork
have the means to handle conflict efficiently
understand and identify types of conflict
acquire strategies for solving conflicts
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
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Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
phone +357 22 060 770
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