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Team work

The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team. 

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Who is the course for? 


  • • Employees in hotels and restaurants

    • Employees in the service sector

    • Professionals who want to develop their ability to work in a team


Benefits for participants  


  • no description of image found.Interaction with a trainer having international experience in the service sector

    no description of image found.Gaining the necessary skills for building trust

    no description of image found.Improving conflict resolution skills


At the end of the course, participants will be able to: 


  • • distinguish between team and group concepts

    • identify the team forming stages

    • improve interpersonal relations within the team

    • know the roles of team members

    • identify the factors facilitating teamwork

    • have the means to handle conflict efficiently

    • understand and identify types of conflict

    • acquire strategies for solving conflicts


Investment & Duration: Customized. This programme can be adapted to meet your requirements.  


Price on request.  

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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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