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Team work

The hospitality industry is a dynamic, interconnected body of individuals working towards the same goal: customer satisfaction. Through practical and experiential exercises, learn how to navigate the complexities of human interaction, how to manage conflict and work more effectively as a team. 



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Who is the course for? 

 

  • Employees in hotels and restaurants

  • Employees in the service sector

  • Professionals who want to develop their ability to work in a team

 

Benefits for participants  

 

  • Interaction with a trainer having international experience in the service sector

  • Gaining the necessary skills for building trust

  • Improving conflict resolution skills

 

At the end of the course, participants will be able to: 

 

  • distinguish between team and group concepts

  • identify the team forming stages

  • improve interpersonal relations within the team

  • know the roles of team members

  • identify the factors facilitating teamwork

  • have the means to handle conflict efficiently

  • understand and identify types of conflict

  • acquire strategies for solving conflicts

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

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Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!


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