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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Carrying out specific operations for cleaning public rooms/areas

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Carrying out specific operations for cleaning public rooms/areas

The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers. 



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Hospitality

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Who is the course for? 

 

  • • Employees in hotels

    • Employees in any cleaning sector

 

Benefits for participants  

 

  • no description of image found.Improving Interaction with a trainer having international experience in the service sector  

  • no description of image found.Improving Master effective communication techniques to help you in your professional and personal life 

 

At the end of the course, participants will be able to: 

 

  • define communication  

  • identify the components of the communication process 

  • identify the types of communication 

  • differentiate between verbal and non-verbal signals 

  • identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 

  • learn how to write clear messages with a concise structure 

  • communicate both positive and negative messages diplomatically in writing 

  • handle delicate situations effectively in written communication 

  • differentiate between the four types of communication  

  • learn about the principles of assertive communication 

  • develop and apply assertive communication techniques successfully 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

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