Carrying out specific operations for cleaning public rooms/areas

Who is the course for? 

• • Employees in hotels

  • Employees in any cleaning sector

• Improving Interaction with a trainer having international experience in the service sector  

• Improving Master effective communication techniques to help you in your professional and personal life 

At the end of the course, participants will be able to: 

• define communication  

• identify the components of the communication process 

• identify the types of communication 

• differentiate between verbal and non-verbal signals 

• identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 

• learn how to write clear messages with a concise structure 

• communicate both positive and negative messages diplomatically in writing 

• handle delicate situations effectively in written communication 

• differentiate between the four types of communication  

• learn about the principles of assertive communication 

• develop and apply assertive communication techniques successfully 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

Price on request.