The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers.
Who is the course for?
Employees in hotels
Employees in any cleaning sector
Benefits for participants
Improving Interaction with a trainer having international experience in the service sector
Improving Master effective communication techniques to help you in your professional and personal life
At the end of the course, participants will be able to:
identify the components of the communication process
identify the types of communication
differentiate between verbal and non-verbal signals
identify verbal and non-verbal signals of customer satisfaction or dissatisfaction
learn how to write clear messages with a concise structure
communicate both positive and negative messages diplomatically in writing
handle delicate situations effectively in written communication
differentiate between the four types of communication
learn about the principles of assertive communication
develop and apply assertive communication techniques successfully
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
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Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
phone +357 22 060 770
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