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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Carrying out specific operations for cleaning public rooms/areas

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Carrying out specific operations for cleaning public rooms/areas

The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers. 



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Who is the course for? 

 

  • Employees in hotels

     

  • Employees in any cleaning sector

 

Benefits for participants  

 

  • Improving Interaction with a trainer having international experience in the service sector  

  • Improving Master effective communication techniques to help you in your professional and personal life 

 

At the end of the course, participants will be able to: 

 

  • define communication  

  • identify the components of the communication process 

  • identify the types of communication 

  • differentiate between verbal and non-verbal signals 

  • identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 

  • learn how to write clear messages with a concise structure 

  • communicate both positive and negative messages diplomatically in writing 

  • handle delicate situations effectively in written communication 

  • differentiate between the four types of communication  

  • learn about the principles of assertive communication 

  • develop and apply assertive communication techniques successfully 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

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Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

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