Home / Extended learning by winsedswiss / Short Courses / Hospitality / Carrying out specific operations for cleaning public rooms/areas
Carrying out specific operations for cleaning public rooms/areas
The public area department is vital to the success of the overall housekeeping operations and, ultimately to an excellent customer journey. The new Covid-19 infection prevention and control guidance puts an extra strain on the cleaning circuits and procedures. Enhance your knowledge and develop fresh systems and processes for carrying out cleaning tasks in a safe environment for your customers.
Who is the course for?
Employees in hotels
Employees in any cleaning sector
Benefits for participants
Improving Interaction with a trainer having international experience in the service sector
Improving Master effective communication techniques to help you in your professional and personal life
At the end of the course, participants will be able to:
define communication
identify the components of the communication process
identify the types of communication
differentiate between verbal and non-verbal signals
identify verbal and non-verbal signals of customer satisfaction or dissatisfaction
learn how to write clear messages with a concise structure
communicate both positive and negative messages diplomatically in writing
handle delicate situations effectively in written communication
differentiate between the four types of communication
learn about the principles of assertive communication
develop and apply assertive communication techniques successfully
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
Get started today.
Fill out this form to get in touch with us and find out more.
I do confirm
By completing this document, you confirm that you have read and accepted our Privacy Policy.
Customised Trainings
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
Top Executive Postgraduate Programme
Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.
Choose Your Hospitality Training!
mail swiss@winsed.swiss
phone +41 79 254 60 83
mail romania@winsed.swiss
phone +40 752 220 202
mail serbia@winsed.swiss
phone +381 62 803 12 25
mail cyprus@winsed.swiss
phone +357 22 060 770
Subscribe to our newsletter
copyright Copyright 2025 - Privacy Policy
Website & data hosted and managed by Winsed.swiss Education Group (WEG) SA