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Carrying out specific operations for the arrival and departure of guests
From the sales department to the frontline employee, you can win or lose a customer. Learn how to enhance your guest life cycle by making sure every touchpoint between your business and the guest will be expertly coordinated so that the experience feels seamless and personally relevant at all times.
Who is the course for?
Employees working in the front office
Benefits for participants
Interaction with a trainer having international experience in the service sector with more than 7 years experience in front office
Using a real PMS system
At the end of the course, participants will be able to:
outline the different types of reservations and describe reservation inquiries
describe the process of taking room reservations
understand how to introduce guest profiles into PMS
identify tools of tracking and controlling reservation availability
perform in creating company profiles and room reservations
describe the registration process including the functions
learn additional functions like early arrival and late departure
know how to complete a Check-In and undo a Check-In
identify Check-Out and settlement process
learn how to reinstate the guest in case of reservation errors (ex., incorrect billing)
understand the difference between upsell and cross sell
apply upselling techniques to increase revenue
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
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