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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Carrying out specific operations for the arrival and departure of guests

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Hospitality

Hospitality Trainings

To be of service to other people is one of life’s gifts to us. 



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Hospitality

Hospitality Trainings

To be of service to other people is one of life’s gifts to us. 

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From the sales department to the frontline employee, you can win or lose a customer. 


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Learn how to enhance your guest life cycle by making sure every touchpoint between your business and the guest will be expertly coordinated so that the experience feels seamless and personally relevant at all times. 

 

Who is the course for? 

  • Employees working in the front office 

Benefits for participants  

  • Interaction with a trainer having international experience in the service sector with more than 7 years experience in front office 

  • Using a real PMS system 

At the end of the course, participants will be able to: 

  • outline the different types of reservations and describe reservation inquiries                                                         

  • describe the process of taking room reservations                                                    

  • understand how to introduce guest profiles into PMS 

  • identify tools of tracking and controlling reservation availability 

  • perform in creating company profiles and room reservations 

  • describe the registration process including the functions 

  • learn additional functions like early arrival and late departure 

  • know how to complete a Check-In and undo a Check-In  

  • identify Check-Out and settlement process 

  • learn how to reinstate the guest in case of reservation errors (ex., incorrect billing) 

  • understand the difference between upsell and cross sell  

  • apply upselling techniques to increase revenue 

Investment & Duration: Customized. This programme can be adapted to meet your requirements. 

 

Price on request.  

 

 

 


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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!


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Menu knowledge for the kitchen

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Supply of raw materials

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Drafting of specific documents

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Carrying out specific operations for the operation of the kitchen

Image for the article named Carrying out specific operations for the arrival and departure of guests

Carrying out specific operations for the arrival and departure of guests

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