Communication

Communication skills are the most powerful tool available to the hospitality industry. In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional!

Hospitality

Who is the course for?

• Employees in hotels and restaurants
• Employees in the service sector
• Professionals who want to develop their communication skills

Benefits for participants

Interaction with a trainer having international experience in the service sector
Master effective communication techniques to help you in your professional and personal life

At the end of the course, participants will be able to:

• define communication
• identify the components of the communication process
• identify the types of communication
• differentiate between verbal and non-verbal signals
• identify verbal and non-verbal signals of customer satisfaction or dissatisfaction
• learn how to write clear messages with a concise structure
• communicate both positive and negative messages diplomatically in writing
• handle delicate situations effectively in written communication
• differentiate between the four types of communication
• learn about the principles of assertive communication
• develop and apply assertive communication techniques successfully

Investment & Duration: Customized. This programme can be adapted to meet your requirements. 

Price on request. 

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