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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Communication

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Communication skills are the most powerful tool available to the hospitality industry. In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional! 

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Who is the course for? 


  • Employees in hotels and restaurants

  • Employees in the service sector

  • Professionals who want to develop their communication skills


Benefits for participants  


  • Interaction with a trainer having international experience in the service sector  

  • Master effective communication techniques to help you in your professional and personal life 


At the end of the course, participants will be able to: 


  • define communication

  • identify the components of the communication process

  • identify the types of communication

  • differentiate between verbal and non-verbal signals

  • identify verbal and non-verbal signals of customer satisfaction or dissatisfaction

  • learn how to write clear messages with a concise structure

  • communicate both positive and negative messages diplomatically in writing

  • handle delicate situations effectively in written communication

  • differentiate between the four types of communication

  • learn about the principles of assertive communication

  • develop and apply assertive communication techniques successfully


Investment & Duration: Customized. This programme can be adapted to meet your requirements.  


Price on request.  

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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

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Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

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