Hospitality

Who is the course for? 

• Employees in hotels and restaurants 

• Employees in the service sector  

• Professionals who want to develop their communication skills 

Benefits for participants  

• Interaction with a trainer having international experience in the service sector  

• Master effective communication techniques to help you in your professional and personal life 

At the end of the course, participants will be able to: 

• define communication  

• identify the components of the communication process 

• identify the types of communication 

• differentiate between verbal and non-verbal signals 

• identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 

• learn how to write clear messages with a concise structure 

• communicate both positive and negative messages diplomatically in writing 

• handle delicate situations effectively in written communication 

• differentiate between the four types of communication  

• learn about the principles of assertive communication 

• develop and apply assertive communication techniques successfully 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

Price on request.