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Communication
Communication skills are the most powerful tool available to the hospitality industry. In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional!
Who is the course for?
Employees in hotels and restaurants
Employees in the service sector
Professionals who want to develop their communication skills
Benefits for participants
Interaction with a trainer having international experience in the service sector
Master effective communication techniques to help you in your professional and personal life
At the end of the course, participants will be able to:
define communication
identify the components of the communication process
identify the types of communication
differentiate between verbal and non-verbal signals
identify verbal and non-verbal signals of customer satisfaction or dissatisfaction
learn how to write clear messages with a concise structure
communicate both positive and negative messages diplomatically in writing
handle delicate situations effectively in written communication
differentiate between the four types of communication
learn about the principles of assertive communication
develop and apply assertive communication techniques successfully
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
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