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Hospitality

Hospitality Trainings

To be of service to other people is one of life’s gifts to us. 



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Hospitality

Hospitality Trainings

To be of service to other people is one of life’s gifts to us. 

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Communication skills are the most powerful tool available to the hospitality industry. 


In this respect, to be fluent in addressing the issues and decoding the needs of your guests will earn you great customer retention levels. Learn how you can excel at communication as a hospitality professional! 

 

Who is the course for? 

 

  • Employees in hotels and restaurants 

  • Employees in the service sector  

  • Professionals who want to develop their communication skills 

 

Benefits for participants  

 

  • Interaction with a trainer having international experience in the service sector  

  • Master effective communication techniques to help you in your professional and personal life 

 

At the end of the course, participants will be able to: 

 

  • define communication  

  • identify the components of the communication process 

  • identify the types of communication 

  • differentiate between verbal and non-verbal signals 

  • identify verbal and non-verbal signals of customer satisfaction or dissatisfaction 

  • learn how to write clear messages with a concise structure 

  • communicate both positive and negative messages diplomatically in writing 

  • handle delicate situations effectively in written communication 

  • differentiate between the four types of communication  

  • learn about the principles of assertive communication 

  • develop and apply assertive communication techniques successfully 

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Short Courses

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality. 

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Top Executive Postgraduate Programme

Project-based programme delivered by winsedswiss in partnership with EHL (Ecole hotelière de Lausanne) Advisory Services and designed for organisations who wish to become drivers of change in the Customer Service industry.

Choose Your Hospitality Training!


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Communication

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Team work

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Workplace organization

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Interacting with guests

Image for the article named Handling complaints

Handling complaints

Image for the article named Grooming

Grooming

Image for the article named Menu knowledge

Menu knowledge

Image for the article named Serving techniques

Serving techniques

Image for the article named Carrying out specific operations for cleaning public rooms/areas

Carrying out specific operations for cleaning public rooms/areas

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Grooming for kitchen

Image for the article named Menu knowledge for the kitchen

Menu knowledge for the kitchen

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Supply of raw materials

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Drafting of specific documents

Image for the article named Carrying out specific operations for the operation of the kitchen

Carrying out specific operations for the operation of the kitchen

Image for the article named Carrying out specific operations for the arrival and departure of guests

Carrying out specific operations for the arrival and departure of guests

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