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Home / Extended learning by winsedswiss / Short Courses / Hospitality / Handling complaints

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Handling complaints



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Who is the course for? 

 

  • Employees in hotels and restaurants

  • Employees in the service sector

 

Benefits for participants  

 

  • Interaction with a trainer having international experience in the service sector

  • Developing essential skills for handling complaints in order to reach a satisfactory solution that increases customer retention

 

At the end of the course, participants will be able to: 

 

  • identify guest complaints

  • learn how to resolve guest complaints with effective communication techniques

  • recognise the negative impact of complaints and customer dissatisfaction on a business

  • acquire and develop crucial skills in building rapport and engaging with the customer

  • demonstrate empathy whilst maintaining control of the conversation

  • apply the principles of active listening to resolve complaints

 

Investment & Duration: Customized. This programme can be adapted to meet your requirements.  

 

Price on request.  


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Customised Trainings

Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.

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Top Executive Postgraduate Programme

Project-based programmes designed for organisations who wish to become drivers of change in the Customer Service industry.

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