Home / Extended learning by winsedswiss / Short Courses / Hospitality / Handling complaints
Who is the course for?
Employees in hotels and restaurants
Employees in the service sector
Benefits for participants
Interaction with a trainer having international experience in the service sector
Developing essential skills for handling complaints in order to reach a satisfactory solution that increases customer retention
At the end of the course, participants will be able to:
identify guest complaints
learn how to resolve guest complaints with effective communication techniques
recognise the negative impact of complaints and customer dissatisfaction on a business
acquire and develop crucial skills in building rapport and engaging with the customer
demonstrate empathy whilst maintaining control of the conversation
apply the principles of active listening to resolve complaints
Investment & Duration: Customized. This programme can be adapted to meet your requirements.
Price on request.
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Customised Trainings
Fluid, on-demand, accelerated training programmes covering a broad array of service industries with a focus on Swiss hospitality.
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